Our Policies & FAQ's
Our Policies Summarized
Shipping Policy
We ensure your products arrive safely and on time with transparent, reasonable shipping costs.
Return & Exchange Policy
If you’re not satisfied, visit our Contact Page or email our team at coconutswimclub@gmail.com
We offer a simple and hassle-free exchange or store credit process.
Customer Care
If you've reached out to us, we aim to respond within 24–48 business hours via email from coconutswimclub@gmail.com.
Our team is committed to quick, supportive responses to attend to your needs as soon as possible, especially for our VIP Members.
Privacy & Safety
Your personal information is secure, used only to process orders, and never sold or shared with third parties.
Payment Methods
We accept secure payments via credit/debit cards, PayPal, and approved offline options for wholesale partners
Wholesale Inquiries
We partner with like-minded retailers to make our inclusive products widely accessible. For all wholesale inquiries, visit our Contact Page or email our team at coconutswimclub@gmail.com.
SHIPPING & RETURNS
Shipping Policy
Bring the Coconut Swim Club experience wherever you go. Explore our curated selection of elevated essentials, designed for sun-soaked days, yacht moments, and effortless luxury. Each piece is thoughtfully chosen to enhance your lifestyle and elevate every detail of your routine. Discover the Coconut Swim Club delivery experience.
We prioritize secure, high-quality packaging and efficient shipping methods to ensure your exclusive pieces arrive in perfect condition, every time. Our shipping process is seamless and reliable, reflecting our commitment to delivering a premium experience from the moment you order to the moment it arrives.
Shipping Policy
FAQ's
1. How long does shipping take after I place my order?
Once your order is processed, standard shipping typically takes 3–7 business days. You'll receive a tracking number as soon as your package is on its way.
2. How much does shipping cost?
Our shipping costs are transparent and based on location and order size. You'll see the exact amount at checkout—no hidden fees, ever.
3. Do you offer international shipping?
At this time, we offer shipping within the U.S. only. We're working to expand globally, and we appreciate your patience as we grow.
Return & Exchange Policy
Experience the confidence of the Coconut Swim Club guarantee. If you’re not fully satisfied with your purchase, our streamlined exchange or store credit policy is designed to support you.
We want you to enjoy every part of your experience with ease and assurance. Whether you choose an exchange or credit toward a future drop, our process is simple and seamless so you can continue exploring the lifestyle with confidence.
If you’re not fully satisfied with your order, please fill out the form on our Contact Us page.
Or email us at
Returns & Exchange Policy
FAQ's
1. What if I’m not satisfied with my purchase?
We offer an easy exchange or store credit option through our VIP Guarantee. If your product isn’t a fit, we’ll work with you to make it right.
2. How do I start a return or exchange?
Reach out to us via our contact page or email coconutswimclub@gmail.com with your order number and concern. We’ll guide you through the quick and simple steps.
3. Can I get a refund?
At this time, we offer exchanges or store credit only. This helps us maintain product integrity while still honoring your satisfaction.
Privacy Policy for Coconut Swim Club
Customer Care
At Coconut Swim Club, we believe trust begins with transparency. Our team is dedicated to supporting you before, during, and after your experience.
For questions about your order, membership, concierge services, policies, or general inquiries,
Visit our Contact Us page or email us at
We aim to respond within 24 to 48 business hours. Our goal is to ensure every member feels valued, supported, and confident in their experience with Coconut Swim Club.
Customer Care Policy
FAQ's
1. How can I contact someone about my order?
You can reach our customer care team by visiting our contact page or email at coconutswimclub@gmail.com We typically respond within 24–48 business hours.
2. Where can I find information about my order status?
After placing your order, you’ll receive an email with tracking details once your package ships. If you haven’t received tracking information within 3 business days, please contact us for assistance.
3. My package arrived damaged—what should I do?
Contact us immediately via email coconutswimclub@gmail.com with photos of the damaged product and packaging. We'll help resolve the issue quickly.
Privacy & Safety Policy
Your privacy is a top priority at Coconut Swim Club. When you shop or become a member, your personal information, including your name, contact details, and payment information, is securely stored and used only to process orders, manage your membership, provide customer support, and enhance your experience. All payments are processed through third-party, PCI-compliant providers, and we do not store your full card details.
We do not sell or share your personal information with outside companies. If you choose to subscribe to our email list, you may receive updates, exclusive drops, and promotional content, with the option to unsubscribe at any time. We are committed to protecting your information through secure encryption and responsible data handling
Privacy & Safety Policy
FAQ's
1. Is my personal information safe when I shop on your site?
Yes. We use secure payment processors and encryption to protect your data. Your privacy is our top priority.
2. Will my information be shared with other companies?
No. Your data is never sold or shared. It’s only used to complete your transaction and provide customer support.
3. Will I receive promotional emails after purchasing?
Only if you’ve opted in. You can unsubscribe at any time.
Payment Methods Policy
We accept the following secure payment methods:
Credit and Debit Cards
PayPal
Affirm
If you qualify for split payments, you may select Affirm at checkout to divide your purchase into flexible payments.
Approved offline payments are available for wholesale partners only.
All payments are processed through secure, encrypted, and PCI-compliant platforms to ensure your financial information is fully protected.
Your privacy is a top priority at Coconut Swim Club. When you shop or become a member, your personal information, including your name, contact details, and payment information, is securely stored and used only to process orders, manage your membership, provide customer support, and enhance your experience. We do not store your full card details and rely on trusted, PCI-compliant providers for all transactions.
Payment Methods Policy
FAQ's
1. What forms of payment do you accept?
We accept all major credit and debit cards, PayPal, and offline payments for approved wholesale partners.
2. Can I split my payment or use more than one method?
At this time, we only accept one payment method per order. If you qualify for split payments, use the checkout methods such as "Affirm" for your payment.
3. My payment isn’t going through—what should I do?
Double-check your card info and billing address. If issues persist, contact us directly.
Visit our contact page or email at coconutswimclub@gmail.com
Wholesale Inquiries Policy
Interested in becoming a Coconut Swim Club partner? We welcome wholesale and collaboration opportunities with retailers, brands, and curators who align with our vision of elevated, luxury lifestyle experiences.
For information on wholesale offerings, order minimums, or partnership opportunities, please reach out to us directly.
Visit our Contact Us page or email us at coconutswimclub@gmail.com
Our team is happy to connect and explore how we can bring the Coconut Swim Club experience to new communities.
Wholesale Inquiries Policy
FAQ's
1. Do you offer wholesale pricing?
Yes! We love partnering with retailers. Please contact us via email coconutswimclub@gmail.com for pricing and order minimums.
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2. Is there a minimum order quantity for wholesale?
Yes, we require a minimum order to qualify for wholesale pricing. Reach out for current terms via email at coconutswimclub@gmail.com
3. How can I apply for a wholesale account?
You can apply for a wholesale account by contacting us directly.
Visit our contact page or email at coconutswimclub@gmail.com
Thank You
At Coconut Swim Club, we believe trust starts with transparency.
For more information or specific questions about our policies, feel free to contact us directly. We are here to serve you with care and clarity.
Thank you for choosing Coconut Swim Club